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Terms & Conditions

Compliance with laws

Twinstarts Limited is a company incorporated under the laws of Hong Kong. We operate in Hong Kong and comply with all the laws and regulations of Hong Kong. All our products are in compliance with all the requirements and specifications under the laws of Hong Kong. We are not in a position to guarantee compliance with specific local requirements or specifications under the local jurisdictions of customers.

Order Terms

Our order terms are contained in the Help page under the sections headed Ordering and Shipping & Delivery. All orders are subject to these order terms in addition to these Terms of Use.

Our trademarks, service marks and copyright

The following trademarks and service marks belong to Twinstarts Limited or its affiliates and keep all the right to recover. All of the graphics, logos, service marks and trademarks of Twinstarts Limited and its affiliates and subsidiaries may not be used without the prior written consent of Twinstarts Limited Holdings Limited or its affiliates or subsidiaries. All other trademarks, product names, company names and logos appearing on www.floraromatic.com are the property of their respective owners. All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on www.floraromatic.com, are the exclusive property of www.floraromatic.com and are protected by Hong Kong and international copyright and other applicable intellectual property laws.

Use of Site

its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using “framing” or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); www.floraromatic.com reserves the right (but without the obligation or liability) to prohibit or remove any such material.

Resale Purpose is Not Permitted

All products sold are for customers’ use only and shall not be commercially resold. www.floraromatic.com may refuse any purchasing order which it suspects is for commercial resale.

Title of Products, Documents and Fees to Import

All title and risk of loss and damage of products will be passed to customer when order is dispatched by www.floraromatic.com. www.floraromatic.com will deliver the products according to customer’s instructions. For the delivery to the countries or cities outside Hong Kong, you may be required to pay customs and duties, or to obtain certain licence or apply for registration of your purchased products according to the regulations or requirements of the delivery destination or stopover or transfer point. Such fee/charge and the licence or registration requirement are determined according to the regulations or requirements of the delivery destination or stopover or transfer point and the same is beyond the control of www.floraromatic.com and cannot be foreseen by www.floraromatic.com. As such, www.floraromatic.com will not pay, nor be held responsible, for any such fee/charge, or the licence or registration. Should the product be seized by the authority of the destination or stopover or transfer point during the delivery, customer should be responsible to any loss incurred. www.floraromatic.com will not be responsible to the same under any circumstance. By continuing to complete your order, you agree to the terms and conditions herein and agree to be responsible for any customs or duties or any registration or licence requirements. If the product package is under any circumstances be rejected and returned to www.floraromatic.com, the title of the products will be transferred to www.floraromatic.com, and you will be responsible for the return shipping charges and a re-stocking fee of 15% of the total product purchase price.

 

Disclaimer

The site and its content are provided on an “as is” basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). To the fullest extent permitted by applicable laws, www.floraromatic.com expressly disclaims all warranties of any kind, whether express or implied (except only as may be implied by applicable law), including but not limited to, warranties of title, implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of any intellectual property rights of third party. www.floraromatic.com makes no warranty that the content, materials, goods and/or service will meet your requirements, or that your access to the site will be uninterrupted, timely, secure, or error free; nor does www.floraromatic.com make any warranty as to the results that may be obtained from the use of goods or services or as to the accuracy, reliability, completeness or timeliness of any information, content, materials obtained through this site or that defects in software or hardware problems will be corrected. www.floraromatic.com makes no warranty regarding any goods or service purchased or obtained through this site.

www.floraromatic.com is only providing a venue for the sale of products on its site and shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss) related to your use of the site, or the content, materials, goods and/or service contained or provided under the site, or use of any of the products purchased at its site. Please read all information, warranties or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any product purchased through www.floraromatic.com. www.floraromatic.com shall not be liable for the accuracy, completeness, reliability, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information.

Although www.floraromatic.com uses reasonable efforts to have the colors of the images of its merchandize displayed as accurately as possible on the site, we do not warrant that the color will be accurately displayed by your monitor.

Indemnity and Limitation of Liability

You agree to indemnify, defend and hold harmless www.floraromatic.com from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the site. You further agree that www.floraromatic.com shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against www.floraromatic.com for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of www.floraromatic.com, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.

Links to other sites

Occasionally, www.floraromatic.com may make available a link to a third party’s web site. These links will let you leave www.floraromatic.com. The linked sites are not underwww.floraromatic.com control and www.floraromatic.com is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. www.floraromatic.com is not responsible for webcasting or any other form of transmission received from any linked site. www.floraromatic.com provides the links only as a convenience. www.floraromatic.com does not endorse the site or its use or contents.

Termination

www.floraromatic.com may terminate or suspend your access to all or part of the site, without notice, for any conduct that www.floraromatic.com, in its sole discretion, believes is in violation of any applicable law or is harmful to www.floraromatic.com or a third party.

Notice

www.floraromatic.com may deliver notices to you by means of electronic mail, a general notice on www.floraromatic.com or by post. You may give notice to www.floraromatic.com at any time by means of electronic mail to www.floraromatic.com or by post to the following address: Unit 403, 4th Floor Knutsford Commercial Building, 4-5 Knutsford Terrace, Tsimshatsui, Hong Kong.

Modification of Terms

These Terms of Use (including the order terms contained in the Help page) may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order.

Governing Law

These Terms of Use (including the order terms contained in the Help page) shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use and the order terms.

Security & Privacy

Rest assured that giving your credit card number over the Web with www.floraromatic.com is safe and secure. We use our best efforts to protect your personal information. www.floraromatic.com stores all customer data (name, address, credit card number, order information, etc.) on our own dedicated, secure servers to protect against unauthorized access to ensure all your details are kept secure.

You may also help us out in maintaining the security of our site. Remember to exit out of www.floraromatic.com before leaving your computer unattended so that others cannot see any of your personal information and in the event that your credit card is stolen or misplaced, contact your credit card provider immediately.