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Delivery Arrangements

A) DELIVERY WITHIN HONG KONG for purchase OVER HK$ 600

We have appointed courier for delivery services, the terms of use on the delivery services are set according to the courier service provider. We have committed to deliver the purchased and paid items within 1-7 working days. If you have any question about the delivery status of your orders, please feel free to contact us via WhatsApp +852-6222 2680. Thanks for your kind cooperation.

Free delivery for Hong Kong commercial and industrial address when

  • Purchase up to HK$600 (after discounted),Max 3KG.
  • Purchase up to HK$1500 (after discounted) with free delivery (weight not over 6KG).

Free delivery only applicable to commercial and industrial area / SF station on Monday to Saturday (excluding public holiday) Chilled delivery not available

For residential area and some special area are required to add HK$40-$60 as additional service fees require by courier service provider.

Order will be sent out only when the required stock of the selected items are ALL ready-to-ship and fully paid, we will arrange SF express to pick up on NEXT business day after order completion status confirmed by the system. Delivery will take around 2-3 working days.

If order was cancelled due to parcel has been returned when no one at the registered address to sign and receive the items, we shall deduct a handling fees (as per the courier service provider’s actual charge) from your payment. If re-ship is required, the customer has to responsible for the re-delivery fees required by the courier service provider.

We will ensure packaging is good enough to protect the items being destroyed during handling and delivery. However, we will not responsible for any broken or damaged items due to mishandling and delivery.

For pick-up service from SF station, please visit  

http://www.sfexpress.com/hk/tc/others/S.F.Network/SF_service_center_address/CASH ON

B) DELIVERY: HONG KONG for purchase less than HK$600

For order less than HK$600, delivery fees will be paid by the customer when courier company making delivery to the registered address.

  1. Delivery by courier can only arranged within their working hours in morning or afternoon session, please register with valid contact number for delivery arrangement.
  2. If purchase below HK$600, there is a delivery charges of HK$55 (for 3 Kgs or below) plus HK$15 per Kg for additional Kg for delivery to Industrial and Commercial areas.
  3. For delivery required to Residential area, Shopping Malls, Hospital or Schools shall apply with an additional charge of HK$40-60 per order.
  4. If order was cancelled due to parcel has been returned when no one at the registered address to sign and receive the items, we shall deduct a handling fees (as per the courier service provider’s actual charge) from your payment. If re-ship is required, the customer has to responsible for the re-delivery fees required by the courier service provider.
  5. We will ensure packaging is good enough to protect the items being destroyed during handling and delivery. However, we will not responsible for any broken or damaged items due to mishandling and delivery.

C) DELIVERY OUT OF HONG KONG

Please contact customer service by email to shop@twinstarts.net or WhatsApp to +852 62222680 for confirmation of how you wish to handle the delivery arrangement.

D)  SELF PICK UP – HONG KONG  

Once your order has been completed (all required stock ready to ship and fully paid), the service team will contact you by EMAIL or WHATSAPP / WECHAT (as per your required contact method) to confirm the order is ready to pick up at anytime within our operation hours (Weekdays 11am to 7:30pm / Saturdays 11am to 5pm. Closed on Sunday and Public Holidays).